Support
How can we help?
Help with live yarn search, shop listings, prices and currencies, saved yarn, accessibility, and the Fibecheck app for iPhone and iPad.
Send us a note
Include what you searched for, what happened, and the browser or device you were using.
Email supportYarn finder help
Why is a price shown in another currency?
Fibecheck asks Shopify for a preferred shopping currency, but a shop may only supply its own currency. We keep that listing visible and show the currency the shop supplied. Fibecheck does not invent an exchange rate; confirm the final price and any conversion on the shop’s page.
Why did stock or product information change?
Listings come from live merchant catalogue data and can change between searches. Product descriptions, colourways, dye lots, stock, shipping, returns, and final prices should always be confirmed with the merchant.
Where are saved items kept?
Saved yarn stays in the browser on the device you used. The website does not require an account or sync website saves between browsers. Clearing this site’s browser storage can remove the saved list.
Why can’t I find a yarn I expected?
Shop titles and descriptions vary, and a listing may be unavailable or absent from Shopify’s catalogue. Try the colourway, yarn base, dyer, or shop name. If it still looks wrong, email the product title, shop, and exact search to support.
Does Fibecheck sell the yarn?
No. Fibecheck helps you find a listing and sends you to the shop. The merchant handles variants, payment, fulfilment, returns, taxes, and customer service for the purchase.
iPhone and iPad app
Patterns, projects, and stash data
When reporting an import, project, or stash issue, include the app screen, file type if relevant, the last action you took, your device model, and your iOS or iPadOS version.
Sync or subscription help
Include which Apple devices you use, whether iCloud is enabled, and whether the issue concerns an App Store purchase. Subscription billing and refunds are handled through Apple.
Accessibility help
If something is difficult to use with a keyboard, screen reader, zoom, voice control, or another assistive technology, email accessibility support. You can also read the Fibecheck accessibility statement or request information in another format.